For orders to UK addresses, we will try to ensure that all orders placed before 11am GMT on a weekday will be received within 72 hours of Order Confirmation. Where this cannot be achieved your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 4 business days after the date of the Order Confirmation, unless there are exceptional circumstances.

If you place a pre-order before the availability date shown on the relevant page of our Website (and we accept it), the pre-ordered products will be despatched on the availability date and delivered by the delivery date set out in the Order Confirmation but in any case not later than 4 business days after the date of the Order Confirmation.

Your order will be delivered to the delivery address you specify when placing your order. If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. Orders cannot be delivered to PO Box or similar addresses. 

Products comprised within the same order cannot be delivered to different addresses.

Deliveries are made by Royal Mail or DPD (UK) (within the United Kingdom) and take place on Monday to Saturday, excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

Deliveries will be made to your door. Our courier will not be responsible for any additional carrying, unpacking or positioning of products. 

You will be notified once your order has been dispatched. Please get in touch directly at hello@greaty.co.uk for more information regarding your order.